Frequently Asked Questions
Q: Is this camera complicated to install? Does it require a professional electrician?
Absolutely not. This camera features a plug-and-play design. Simply mount it to the wall, connect it to a power source, and scan the QR code with your mobile app to quickly connect to the internet. The entire process usually takes less than 5 minutes, making it perfect for DIY enthusiasts.
Q: What is the principle behind the dual lenses? Is it really better than a regular camera?
Very practical. It integrates a fixed wide-angle lens and a rotatable pan-tilt lens. The fixed lens continuously monitors a specific area (such as a doorway), while the rotating lens automatically tracks moving objects. This means you can see both panoramic and detailed views on one screen simultaneously, completely eliminating blind spots.
Q: Will the camera still work if my home Wi-Fi signal is weak?
The camera is equipped with enhanced dual antennas, offering strong wall-penetrating capabilities and stable signal reception. As long as your Wi-Fi signal covers the installation location, it will transmit video smoothly. Furthermore, it supports local recording via memory card, ensuring no recordings are lost even with network fluctuations.
Q: Is the nighttime image clear? Can you see people's faces?
The image quality is very clear. It has multiple built-in night vision modes, including intelligent full-color night vision. When the system detects someone passing by, it automatically turns on the fill light, instantly converting the black and white image to color, allowing you to clearly distinguish clothing colors and facial features even in complete darkness.
Q: How are the surveillance videos stored? Is it secure?
We offer two flexible storage options: you can insert a microSD card (supports up to 128GB) for local loop recording, or you can choose encrypted cloud storage service. All video data is highly encrypted, ensuring that no one but you can view your private footage.
Dual-Lens, Dual-Vision. No Blind Spots, Period.
Two cameras in one. Experience 2K Ultra-HD clarity with simultaneous wide-angle and tracking views. Smart night vision and instant alerts keep you protected 24/7.